POLICY ADMINISTRATION

We as Medical Insurance TPA process the new/renewal policies based on the Health Insurance Products that the Insurance company has confirmed with the Policy holders. We have inhouse Policy Administration team as well as online customer portal to facilitate the insurance partners for on-boarding the policies. The policy holder shall avail the benefits of the medical insurance policy as stated in the policy table of benefits. Any policies, endorsements and amendments submitted to FMC Network by our insurance partners shall be processed within the defined Turnaround Time agreed in the SLAs.

The Insurance company can download and share the e-card images from the portal using their privilege access with the policy holders and their beneficiaries to use while accessing the covered Medical network providers. We have also linked all the Emirates IDs to the respective beneficiary’s card number.